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Fitbit won't sync to Android phone since January

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‎04-03-2019 17:06 - last edited on ‎04-04-2019 10:19 by Fitbit Moderator

‎04-03-2019 17:06 - last edited on ‎04-04-2019 10:19 by Fitbit Moderator

I've seen many cases of Android phones not syncing and it's been doing this since January. My specific version is 8.0.0. and I would want to figure out a way to actually sync it for once.

 

 

Moderator edit: Clarified subject

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‎04-04-2019 10:16

‎04-04-2019 10:16

Welcome to the Forums @Chispas1.

 

Thanks for letting us know that you're experiencing syncing issues since January and for letting us know what Android version you are running.

 

My first recommendation would be to try to follow  the steps listed in this help article. Be sure to go through all of them in the order that they show up in there. Those steps should get your Fitbit syncing again. Even if you have tried some of the steps in there, please try going through all of them once more.

 

In the meantime I'd like to ask what Fitbit is it that you have and also share what phone are you trying to sync that Fitbit to.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

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