Fitbti Charge 5 not working

[LamMc]

I purchased a Charger 5 in April 2022, but it failed and was replaced in September 2022. Three months later, the replacement had died, and Fitbit advised that the warranty had expired and is recommending a discount on a replacement. Obvious the product is faulty and the consumer should not have to be penalized.

[Guy_]

Hi @LamMc - try contacting them again, as you bought a watch with at least a year warranty presumably, the fact that the replacement failed and is no longer covered is not relevant, the original warranty should still be valid.

[RodrigoMFitbit]

@Guy_ Thanks for your advice. 

@LamMc Welcome to the forums. Thanks for reaching out about your Fitbit Charge 5.

Please note that a Fitbit device has a one year warranty. If you got this in April 2022, the warranty will be valid until April 2023. There must have been a misunderstanding. I was informed you are already in contact with customer support. I would reply or contact them again and inform about the purchase date, so that the warranty can be validated. Keep in touch with customer support, they will provide a proper resolution. 

[LamMc]

Thank you so much, Guy. I did and they are shipping a replacement. Much appreciated.


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[LamMc]

Thank you so much. I did contact them again and a replacement is being shipped.

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