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Flex 2 won't sync with Samsung S10+

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‎04-23-2020 09:28 - last edited on ‎04-29-2020 12:34 by Fitbit Moderator

‎04-23-2020 09:28 - last edited on ‎04-29-2020 12:34 by Fitbit Moderator

Is there a problem with this phone? I have uninstalled and reinstalled the app and restarted the flex 2.

 

Says I last synced on Oct 5th!

 

Moderator edit: Subject for clarity 

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‎04-29-2020 12:34

‎04-29-2020 12:34

Hello @Wilma54, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

 

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