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Flex FitBit - Device Not Found

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‎07-02-2018 11:39

‎07-02-2018 11:39

I've tried to sync my device; however, it will not sync. I have the Android and it is a version 6.0.1. It was syncing up until last week. The past two days have been not responding, it will say "Device not found"

 

Thoughts? I've done all asked, I need to verify for my insurance that I am using it and it will not allow. Please let me know if there is a solution on the way or if there is another way for me to be able to upload my information.

 

Thank you!

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‎07-02-2018 23:29

‎07-02-2018 23:29

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the wristband and insert it into the charging cable.User-added image
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the wristband.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer