07-13-2016 08:31
07-13-2016 08:31
07-16-2016 07:49
07-16-2016 07:49
Welcome aboard to our Community @Markbit67. Its terrible what you re experiencing. Considering the description you shared on your post, I can think this was an error in the internal software of your tracker. So my first recommendation would be a restart to correct the problem.
1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
2. Insert a paperclip into the small pinhole on the back of the charger.
3. Press the pinhole for 3-4 seconds. Flex will restart.
4. If you see lights on your Flex, let it charge for a few hours.
If the battery still is draining the charge, make sure the charging cable is provide the necessary charge. It possible a faulty charging sources (USB port or plug)—Try a different USB port or UL-certified wall charger. Do not use a USB hub.
Keep me updated how it goes. See you around.
"Great things are done by a series of small things brought together.” What's Cooking?
07-16-2016 13:43
07-16-2016 13:43
07-18-2016 04:54
07-18-2016 04:54
Hi @Markbit67, it's really a bummer to hear this and I can understand the felling. I wish I could have answered you earlier to offer you additional assistance to save you from that awkward moment. I wonder if you contacted customer support regard this issue before?
If you need anything else, I'll be around so keep me posted.
"Great things are done by a series of small things brought together.” What's Cooking?
07-18-2016 06:05
07-18-2016 06:05