help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex no longer syncing with Google Pixel 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2019 08:34 - last edited on ‎09-16-2019 13:28 by Fitbit Moderator

‎09-15-2019 08:34 - last edited on ‎09-16-2019 13:28 by Fitbit Moderator

After latest update, when I try to sync, I immediately get a device not found message. I can see the flex from Bluetooth, and I can sync from my Samsung tablet, so it is the app on pixel 3 that is broken.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-16-2019 13:27

‎09-16-2019 13:27

Hi @alankjackson, welcome to the Community Forums!

 

I appreciate the information that was shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to try the following steps on your Google Pixel 3 mobile device:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that your Google Pixel 3 is running Android 10
  4. Reboot your mobile device
  5. Reinstall the Fitbit app
  6. Login using your credentials

 

Let me know if the issue persist. If such is the case, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions.

Best Answer
0 Votes