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Flex not connecting to app for Android.

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‎06-26-2016 19:43

‎06-26-2016 19:43

Tonight I was curious what my step count was and I went on the app and it tells me thereally is a sync error. It had not synced for two whole days and so I Uninstalled the app and reinstallEd it again. That didn't work so I deleted my flex as a device and now it won't find my device. I reset my flex. It's charged and lights come on. It is on my wrist when my phone is in my hand. Idk what else to do.
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‎06-27-2016 05:36

‎06-27-2016 05:36

Welcome to the Community @Peacefreak14! I can see you have tried some steps to make your Flex syncs. That is awesome! Thanks for taking the time to do that. However there are some other steps that I would like you to turn off the Bluetooth on your phone, then reboot your phone and finally turn on the Bluetooth. 

In addition, I suggest you to take a look of the tips on this post to make your Fitbit syncs. 

 

Let me know if that works and have a nice day! 

Heydy | Community Moderator, Fitbit
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