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Flex2 Android not syncing

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‎01-01-2017 14:52 - last edited on ‎01-02-2017 09:34 by Moderator Alum

‎01-01-2017 14:52 - last edited on ‎01-02-2017 09:34 by Moderator Alum

My wife's flex2 was working great paired with Android Samsung s6 phone for weeks. Gradually sync issues started but eventually it work.  Now it it has not synced since 12/28.  We tried all the steps on the flex 2 help page (kill app, reboot phone, Bluetooth on off, reinstall app, reset flex2, etc). Tried unpairing flex2 and adding it, says found your tracker, then connecting, then fails.

 

Any other ideas?  I had similar sync issues with my old flex, would be nice if you guys could fix these problems.  I've had numerous Bluetooth devices and never as much trouble syncing. 

 

 

Moderator edit: Format. 

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‎01-02-2017 09:42

‎01-02-2017 09:42

Glad to see you back @kevin7! 😄 

 

In this case, since you have tried all the troubleshooting steps with no success, my best recommendation is to contact our Customer Support team. They will gladly assist you further on this and help your wife get back on track. 

 

I'll be around! Woman Very Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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