07-26-2017 04:33 - edited 07-26-2017 04:45
07-26-2017 04:33 - edited 07-26-2017 04:45
Yesterday I had to log out and back into the app to resolve an issue I had with not being able to edit the goal for the number of days I wanted to exercise for a week. Now that issue is fixed, but I am experiencing another one.
The food, water, and hourly step logs are not showing up properly. The data shows properly for each day in the online dashboard, but not in the mobile app. Here is what I see in the online dashboard for yesterday:
Online dashboard view for 7-25-17
However, when I open the app, this is what it's showing for that same day:
It is instead showing the food I logged for this morning.
However, if I tap on the square where it says 400 calories eaten and scroll down, I can see the correct log from that day and everything is still there. The incorrect number of calories are just showing on the front page when I open the app.
I tried logging out and back in again; also uninstalling and reinstalling the app. The same thing is happening for my water and hourly steps. The front page of the app doesn't display them properly, but if I tap on the individual squares I can view the data. Any idea why this is happening?
07-29-2017 05:10
07-29-2017 05:10
Hello @uwamerlynn, welcome aboard to the Fitbit Community! Thank you for sharing screenshots, however I would like to ask you if is possible for you to upload the screengrabs directly into the Community? If you need additional help to upload screenshots please follow the direction from this post.
In the meantime lets add an additional steps to the previous troubleshooting you were trying. Try the steps from this post in order to clear the cache of your app.
I'll be looking forward to your response. Catch ya later!
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