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For everyone having problems syncing their trackers to their phones, here's one fix

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‎01-11-2018 03:48

‎01-11-2018 03:48

I know how frustrating it can be to fight with your new tracker for hours on end and never get it paired and syncing with your phone, I had the same issues trying to set my surge up on my phone..... what I did to fix it was:

1. Made sure my surge was completely removed from my phone, both in the app and in the phone Bluetooth settings.

2. Uninstalled the Fitbit app from my phone then restarted it.

3. Went to my fitbit.com dashboard and made sure the surge was removed from there as well (very important!).

4. Installed the Fitbit app for windows 10 on my pc (I'm sure the Mac version would work similarly).

5. Installed my surge to my account through the windows 10 app with the wireless dongle that came with my surge, and downloaded and installed the latest firmware update for the surge, as well as set up all my preferences, and synced one last time to set all my preferences in my surge.

6. Closed the windows 10 app and removed the wireless dongle (very important!). 

7. Reinstalled the Fitbit app on my phone, logged in and the app immediately recognized my surge and synced perfectly....... and has been syncing flawlessly ever since 😉

 

The trick is to set up your tracker initially on a pc, once you've done that your tracker is on your account, and will automatically sync with most anything with a Fitbit app on it as soon as you log into the app. It also seems to work best when you make changes to your tracker through the Fitbit.com dashboard, then sync the tracker to your phone or the pc app.

Remember not to leave the wireless dongle in your pc or it will interfere with your phone syncing.

 

I hope this helps somebody 😋

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‎01-11-2018 05:01

‎01-11-2018 05:01

That's blatantly false. This is a workaround that happened to work just for you.

 

My fitbit was already paired with my account, my old phone and with my PC, and never ever worked with my new android phone. (Well, twice a week, without any apparent reason and never when prompted, it does sync automatically via my smartphone).

 

The problem is not pairing the device with the account. It's that fitbit doesn't work with any post 2015 android smartphone!!! Even if paired to the account.

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‎01-11-2018 05:16

In response to luca85

‎01-11-2018 05:16

Actually one of the biggest issues for most folks is they can't pair their tracker to their phones, the boards are littered with their posts. Most folks immediately try and pair to their phones, and the mobile apps frankly suck at new pairings, the pc just works better for the original pairing....... the mods recommend it constantly..... and their right. It's a workaround that works well for a lot of folks and saves a ton of frustration.

 

If your having problems remove your tracker from your account and start from scratch....... what have you got to lose?

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