Friend can't download the Fitbit app on Samsung Galaxy S7

[iam_grasshopper]

Hi Julia

 My friend and I just went and picked her up a fitbit And I did go to the Google store I saw the Fitbit app went to download it and it said your phone is not compatible And she has a Samsung Galaxy S7 so she was not able to download the app. I even went to the play store to see if I could find it and I couldn't find it there as well. She finally had to add the app to her computer, but

 she would have preferred to have it on her cell phone

Moderator edit: format

[Julia_G]

Hi, @iam_grasshopper , the Galaxy S7 is definitely a compatible device.  Your friend may need to update the operating system on her phone.  Fitbit supports Android devices running Android 7 or higher.

[iam_grasshopper]

Well I will make sure her phone is updates, has enough memory and so on.
Fingers cross it works thank you for your help.

[charleskn]

I would check the Android version on the phone and compare it to Fitbit's requirements.

If there is insufficient memory, the phone should give an error to that effect.

[iam_grasshopper]

Thank you for that info. I will tell her to check that as well.



Sent from my Galaxy

[KennyR.]

Only the s7 edge can download 

[RodrigoMFitbit · Accepted solution]

@Julia_G @KennyR. @charleskn Thanks for your input and your help. 

@iam_grasshopper Welcome to the forums. I will gladly explain you why the Samsung Galaxy S7 is no longer compatible with the Fitbit app. Android 10 is the minimum requirement now for Android device. According to the internet, the Samsuns S7 can be upgraded up until Android 8.0. 

Since this smartphone cannot get the Android 10 update, it will no longer work with the Fitbit app. You can read more about it here: Compatible with Fitbit - click here. 

Have a nice day!