Friends leaderboard: Step count unavailable: both users using Google accounts

[duncan-c]

Hi 👋🏻

I've friended both my son and my daughter.

Everyone is using Google accounts.

I can see my daughter's steps... but not my son's. 🤷🏻

"Step count unavailable"

I've tried removing and re-adding my son... no effect.

Any ideas why this could be happening / how to fix?

Thanks for any ideas.

[Gr4ndp4]

Hi, @duncan-c welcome to the community, may I suggest you carefully check your son's login on the Fitbit app, he may have a Google account but is he using it to log into his Fitbit account?

Let us know how you get on by posting here again.

Cheers

[duncan-c]

Hi.

Thanks for replying.

Yes, I can confirm that everyone (me, my son, my daughter) are all logging into Fitbit with our Google accounts.

What makes this more interesting...

• both myself and my daughter cannot see my son's step count;
• my son can see both my daughter's and my step count.

Has anyone experienced this?

[Gr4ndp4]

Hi, @duncan-c, have you made any progress? On reflection, I would point out there is no indication others are having the same problem as yourself (I'm not) This would point to a setting issue in your group. If your son's step count is not appearing at "Today">you>friends (it should be under his name) what Fitbit device is he using? is your son using a child account?

Let us know by posting here again.

Cheers

[duncan-c]

Thanks for replying.

My son is using an Inspire 3.  He is not using a child account.

There must be something wrong with the Google account conversion... after unfriending my son, I cannot re-add him (the email is never received by my son)... I tried from my wife's account too... still no email.

I've given up... I have deleted my son's account... will sign up again in 30 days (when the deletion is complete).  Hopefully that resets everything.