help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS maps and splits not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2020 14:21 - last edited on ‎04-28-2020 12:51 by Fitbit Moderator

‎04-18-2020 14:21 - last edited on ‎04-28-2020 12:51 by Fitbit Moderator

Somehow my runs no longer show the map and split times in my (Android) app. Screenshot

 

If I recall it correctly, they showed when I did a test measurement run (but I unfortunately deleted that run). 

 

Any idea how to be able to see my map and split times in my app? I don't know if this is a bug or somehow I changed one of the settings responsible for this.

 

When I click on my run, only heart rate, calories and active zoon minutes show in my app. GPS does seem to work as it measured the overall distance correctly.

 

Thanks!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-28-2020 12:50

‎04-28-2020 12:50

Hi @suite48, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes