GPS tracking not working

[moffitj]

After I start a connected GPS activity, the GPS will not update unless I have my phone screen on and Fitbit app open.

If I do not do the above, my Fitbit will show the icon for not connected to phone a few seconds after I turn my screen off.

Pixel 2

Latest app

Latest charge 2 firmware

App not on reduced battery mode

All day sync on

Notifications enabled

What else can I do?

[LanuzaFitbit]

Welcome to the Forums @moffitj.

Thanks for bringing this up and sharing all of those details on the matter.

In this case, I'd like to ask if the Fitbit app is being allowed to run on the background of your phone. If the app is automatically closed when not on the foreground then that would explain why the GPS connection fails right away. Also, are you getting the notifications without any issues?

I look forward to your reply.

[moffitj]

It is set to Don't Optimize, so it is not restricted from using background
battery.

I receive notifications without issue.

I also forgot to note that I have all-day sync and always connect both
enabled.

I look forward to your reply as well.

[LanuzaFitbit]

Hello @moffitj.

Thanks for taking the time to reply and share those additional details.

All of this information has been passed on to our team so that it can be looked into. At this moment we have not received any updates on the situation but rest assured that we will be sure to let everyone know about it.

Let me know if there is anything else that I can help you with.