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Galaxy J3 not syncing

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‎10-23-2018 03:02

‎10-23-2018 03:02

I have a Galaxy J3 and have been linked to my Charge 2 Fit bit for over a year, but on the 2 Oct it stopped syncing???

 

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‎10-23-2018 17:09

‎10-23-2018 17:09

@Awhittaker wrote:

I have a Galaxy J3 and have been linked to my Charge 2 Fit bit for over a year, but on the 2 Oct it stopped syncing???

 

@Awhittaker, have you tried updating the Fitbit App to the newest version, v2.81?  If so, did you restart your phone after the app update to ensure it was cleanly started?

 

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‎10-23-2018 18:44

In response to USAF-Larry

‎10-23-2018 18:44

@USAF-Larry wrote:
, have you tried updating the Fitbit App to the newest version, v2.81?  If so, did you restart your phone after the app update to ensure it was cleanly started? 

if you look at all the other threads with sync issuss you will find the problem started with the last fitbit app update, ie v2.81

here is one of those threads:

https://community.fitbit.com/t5/Charge-2/Charge-2-not-syncing-since-last-update/m-p/3024401/highligh...

 

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‎10-23-2018 19:11

In response to CardiganWearer

‎10-23-2018 19:11

@CardiganWearer wrote:

if you look at all the other threads with sync issuss you will find the problem started with the last fitbit app update, ie v2.81

here is one of those threads:

https://community.fitbit.com/t5/Charge-2/Charge-2-not-syncing-since-last-update/m-p/3024401/highligh...

 

The thread I replied to indicates their problem began on Oct 2nd, and the latest app update was not released until the 17th.   I have been using the latest version of the app since it was released, and the syncing has been much improved, without a single problem, since it was installed.

 

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