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Galaxy Luna Pro not pairing with Charge 2

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‎08-09-2018 20:22 - last edited on ‎08-10-2018 08:16 by Fitbit Moderator

‎08-09-2018 20:22 - last edited on ‎08-10-2018 08:16 by Fitbit Moderator

My charge 2 will not pair with my phone what do i need to do???

 

 

Moderator edit: Clarified subject

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‎08-10-2018 08:16

‎08-10-2018 08:16

Welcome to the Forums @BradBrad.

 

This might be happening because the Galaxy Luna Pro is not on the supported devices list. This means that the app has not been fully optimized to work with that phone and thus issues like this are to be expected.

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that they will work correctly however we cannot guarantee it. Having said that, some users have mentioned that following these steps has helped them get their phones not on the list to sync and work correctly. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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