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Galaxy s4 will not update

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‎06-29-2016 22:09

‎06-29-2016 22:09

I bought the new FitBit Blaze and I downloaded the FitBit app. I've made an account and I have tried to sync my Blaze to my phone but it says I need to update the app. I then went to the play store and found no updates available. I've tried unistalling and reinstalling the app with no success. The current version on my phone is 2.15.1. What do I do?

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‎06-30-2016 04:10

‎06-30-2016 04:10

Welcome to the Community @Blakeblue. Thanks for troubleshooting this by yourself. It's weird to hear that you are receiving this type of messages. I recommend rebooting your phone and after this try one more time to open the Fitbit app. In the meantime, if you haven't paired your tracker, you can do it from a computer.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-08-2016 03:32

In response to AlejandraFitbit

‎11-08-2016 03:32

has this problem been fixed? i am new to fitbit, and got same problem and win 10 app isnt working either. have tried to exhaustion rebooting, reinstalling and everything else

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‎11-19-2016 04:39

In response to Taz27

‎11-19-2016 04:39

Hello @Taz27 and welcome to the Fitbit Community! Robot Happy

 

Are you getting any error message when trying to setup or sync your Fitbit tracker? Would it be possible for you to reply with a screenshot of your Android and Windows 10 devices so I can take a better look at it? That would be very helpful. 

 

I'll be waiting for your reply! Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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