Got a new fit bit and now the old one won't sync.

[Isabelle33]

I have had the charge hr for some time now and decided to get the zip as well but now my charge hr won't sync at all and the zip is difficult to sync most of the time. I have tried many things including restarting my phone and uninstalling and reinstalling the app but none of them have worked, I am currently only using the zip but would like to be able to switch between the two.

[USAF-Larry · Accepted solution]

@Isabelle33, have you tried making sure the Fitbit that you are not trying to sync is out of Bluetooth range with your phone at the time you are trying to sync the other Fitbit?  If you are trying to sync the Zip, make sure the Charge HR is in another room, preferrably at least 25' away from the phone and the Zip.  This will eliminate any Bluetooth conflict.

[Isabelle33]

Thank you, this worked like a charm!!

[USAF-Larry]

You're welcome, @Isabelle33! I'm glad you got it going!