03-24-2021 13:25 - last edited on 03-25-2021 15:49 by SilviaFitbit
03-24-2021 13:25 - last edited on 03-25-2021 15:49 by SilviaFitbit
I recently used my Charge 4 on a bike ride, and I thought that I had successfully uploaded the map and associated data to my Fitbit dashboard. Now, all I get is a gray screen with a spinning circle in the middle. Any thoughts on how to get the map to show up again?
Moderator Edit: Clarified subject
03-25-2021 15:51
03-25-2021 15:51
@MarPhoenix Hi there. Thank you for the details mentioned.
If you're seeing this on your Fitbit app, please try the following:
- Log out from the Fitbit app
- Force quit it > Clear cache
- Restart your phone
- Log back in
If you're seeing this on your online Dashboard, log out from it and clear cache.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-25-2021 18:23
03-25-2021 18:23
03-26-2021 17:22
03-26-2021 17:22
@MarPhoenix Thank you for getting back. I appreciate the troubleshooting followed.
The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Have a good weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-28-2021 10:24
03-28-2021 10:24
Update: March 28: I finally ended up uninstalling the Fitbit app from my Galaxy S10, and then reinstalling it. Samsung recently had an update for the S10, and every time there is an update, it affects my Fitbit app negatively in some way - usually the gps logging, map load, or stat loss related to activities using phone gps.
03-30-2021 11:49
03-30-2021 11:49
@MarPhoenix Thank you for getting back. Glad to hear that after uninstalling and reinstalling the app, it started working as expected.
Have a great week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-28-2022 23:38
07-28-2022 23:38
I get this too, plus often my map on the App just shows a dot, mostly for the cycle, but when I upload the ride into my own app (fetcheveryone.com) I can see the GPS bike trail perfectly.
Clearing cache didn't help.