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Great Customer Service

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‎03-14-2019 08:49

‎03-14-2019 08:49

My charge 3 was dying and I only just got it for Christmas. Called customer support and let them know the issues, they said it was still under warranty (warranty is 1 year) and would send me out a new one.

They sent me an email with a link to confirm my issues and address.

Got my new one in 5 days!

Thanks!

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2 REPLIES 2

‎03-14-2019 09:12

‎03-14-2019 09:12

Hello and welcome to the forums @Leftyredmom 

 

Thanks for sharing the fantastic news. Customer support really is awesome.

 

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living. It's a great forum.

 

Hope to see you around more often.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-15-2019 12:40 - edited ‎03-15-2019 12:41

‎03-15-2019 12:40 - edited ‎03-15-2019 12:41

Welcome to the Fitbit Community @Leftyredmom! I'm glad to hear that you shared your great experience with us. They are really good. Robot LOL

 

Thank you for sharing this with us @Odyssey13 and for your help.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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