HR is stuck in tracking

[Mkaurand]

Went for my walk this morning tracked like always but it won't exit out of tracking. Top left corner with arrow walk to go back to app just starts tracker again and stopping it when it does this and hitting discard starts up again I can't get out of it help

[SunsetRunner]

Hi @Mkaurand

Have moved this thread from the Charge HR to the Android section to increase the chance of getting a solution.

Your post will get more attention here.

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Feel free restarting the phone,

When desired, it's possible to clear the fitbit app cache for the phone:

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

Make sure the latest fitbit app for the phone is installed. If the issue remains, try uninstalling the app completely (if not already done) & reinstall freshly.

Hope it helps

[HeydyF]

Hi @Mkaurand, welcome to the Community!

Hmmmm, this sounds pretty weird. If you have the most recent version of the Fitbit app installed on your phone, this shouldn't be happening. You can try the suggestions that my friend @SunsetRunner posted above, but before you try to uninstall the Fitbit app, try to log out and then log back in.

Let me know the outcome!