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HTC M9 Not able to sync

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‎09-12-2018 10:36 - last edited on ‎09-13-2018 05:26 by Fitbit Moderator

‎09-12-2018 10:36 - last edited on ‎09-13-2018 05:26 by Fitbit Moderator

Android app  and HTC M9 Qualcomm® Snapdragon™ Not able to sync

 

 

Moderator edit: Clarified subject

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‎09-13-2018 05:24

‎09-13-2018 05:24

Welcome to the Forums @Aviz.

 

Thanks for trying the restart as the app indicated and for sharing the type phone that you are using. 

 

This might be happening because the HTC M9 is not part of the supported devices list. This means that  the app has not been fully optimized to work with that phone and thus things like this can happen.

 

As long as your phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can sync but we cannot guarantee it. Some users have mentioned that following these steps with their unsupported phones has helped them with the syncing. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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