Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[DubZiv]

I get in on my second try too.  It's not like this is a huge problem, but Fitbit's inability to fix it, or lack of interest, is a big concern.  My Fitbit is approaching end of life, and if this isn't fixed soon I'll be getting a Garmin.

[Gigilee]

Same problem here

[ShibbyShelb]

Even after the latest update it is still doing it.

[Samsunguser79]

So Fitbit no longer supports Samsung phones? Good to know.

They should probably mention that on the box.

Didn't have a problem with my 23 but upgraded to the 24 and this is beyond irritating - especially the lack of response after nearly 5 months.

I know what I won't be buying when my Inspire inevitably dies(this is my 4th Fitbit, but obviously my last since no support for Samsung phone owners)

[FirbitJJ]

This is still a problem and no moderator ha been replying to people like me who share that we are also having this ANNOYING problem since upgrading to the newest Samsung Galaxy, the S24 Ultra. When will this be fixed? Is Google actually allocating people to work on this? Yes/No?

Same here, will definitely switch to Garmin.

[MelKHoff]

I have the same situation that is detailed by at least 20 users prior. I bought a new phone, Samsung GalaxyS24, and now I have to sign in every time I want to look at my app, and the first time it always says "Unable to send message. Try again later." Unlike others, sometimes I never get logged in unless I turn off my phone and turn it back on. I see from this thread that this has been going on since February, and is still not fixed. I do NOT want to sign in through Google. Was this designed to fail if we don't want to sign in through Google?  FitBit, what the heck are you doing about this?

[rrreuter]

I believe it is to force you to sign in via Google.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Kgderoche]

I got the new Samsung Galaxy s24 and it does the exact same thing. I can't stay logged in and I get the same message you do. Super annoying and I hope it's a bug that can be fixed

[Jujuberrie]

This has been a problem since changing my phone in April. Lost data etc!

[DeepikaF]

Same. Data sync has been patchy for the last few days. It is so annoying to
login everytime I open the app. The worst is that even after entering the
user name and the password, it shows a "unable to send messge" pop-up and
then goes back to the login screen.

Cannot believe that indevelopers are still finding a way to resolve this
issue for months! It is a critical issue team. I have one of the latest
phones in the market and the app is updated too.

[LeanT]

Same for me, in UK, using S22 ultra 

[FirbitJJ]

Please provide on update on this issue that everyone who's upgraded their phones is having.

[Kgderoche]

Still have to sign in every day and it is super annoying. I just unistalled the app to see if that helps. Sent from Samsung Galaxy smartphone.

Just got asked by fitbit if this is still an issue. YES! It is super annoying and half the time it doesn't even recognize my PW. If I have to sign in every day I won't use this app. I un-installed to try one more fix but clearly this is a fitbit issue if it's happening to so many of us

[Jrstera]

Yes it is a pain!  I just replaced my S20 with an S24 and anytime I go to use the App, I have to login. I too get the "unable to send message". 

I certainly hope the developers address this issue because at this point it's a pain in the butt!

[KTone]

Same problem. S24. Fitbit is aware and certainly not doing anything to fix the issue. Many, many complaints. Probably will be even wirse with Google migration. Time to move on to a new tracker? 

"...affecting several users" ? Talk about minimizing a problem that Fitbit should have fixed months ago!!

Seems to be affecting Samsung users who have S23 + S24 devices. I never had this problem with my S10. Alas, suffering with the log in issue with my S24.

[Cybermissionary]

As someone else pointed out, I followed the procedure, but I also deleted all data as well as clearing the cache. The app is working fine now, keeping me logged in.

[KTone]

So the solution MAY include deleting all my data? Hardly seems fair. I've had Fitbit devices for years, never had this problem. 

[Cybermissionary]

It loaded all the data that was in the phone back on I'm not sure how much data is stored at fitbit, but that data may also be available.Sent from my Verizon, Samsung Galaxy smartphone

[67Healey]

Well, once again, I have had my hopes for a fix of this issue in the latest version of the app (4.18, which just installed a few days ago) dashed.

However, something "new" in this version of the app is that after it installed & the app opened, it then presented with a new screen prompting you to change your Fitbit login / account to a Google login / account 😞  😞 

There was also a link for more info, which I clicked. Here's the key take away: "If you’re already a Fitbit customer, you can continue to use your existing Fitbit account with your existing Fitbit devices and services for as long as Fitbit accounts are supported. This will be until at least 2025. After support of Fitbit accounts ends, a Google account will be required to use Fitbit."

So, with only a few days short of this issue being open for SIX MONTHS, there's the reality.:

Fitbit / Google is NEVER going to fix this issue. Someone internally @ Fitbit / Google has taken the decision of why bother wasting resources on an issue,  when there is a forced migration on the horizon.

Which leaves the owners of the most expensive phone Samsung currently sells with only a few options (note: this WILL continue with the next newer versions of Samsungs (S25, etc.) as it's nothing Samsung has to fix - it's ONLY a problem with one app = Fitbit = Google)

1) Delete all your DATA & cache (as some users have tried with limited success) - but I ask - why would anyone want to delete all their data? Isn't that the point of having the Fitbit? <worst option>

2) Continue using your Fitbit account to logon MANUALLY EVERYDAY just to continue seeing your progress, until Google kills your Fitbit logon ability. <2nd worst option>

3) "Move" your Fitbit account to Google <forced option>

4) Time to move to Garmin or another provider.

And even though it will likely get deleted, IMHO what really stings is that the Moderators of this forum have been fully aware of this since at least last October

Instead of delivering the tough news through the community that this is never going to get fixed, more & more people have just been left hanging & holding onto hope.

The lack of transparency is very tough to swallow.

I've been using my Sense daily for over 4 years, and this complete lack of seeing it through the customer's eyes is pretty disheartening, to say the least.

And btw: there is NO reason (other than dollars & cents, and ignoring the end user / customer) to force a migration to a Google account. My previous ISP was bought out by a larger provider & we were able to keep ALL our accounts & logons. Just sayin`

Welcome to the big brother of Google.

Prove me wrong Google - fix the issue, or be straight up with ALL of the community members.

Better yet - let dedicated Fitbit users (which there are a lot of us) KEEP our Fitbit accounts.

[DeepikaF]

Interesting. For me, it is not intermittant. It always happens for the past two months or so.

- Sense | Firmware Version: 44.128.6.17

- FitBit app version 4.17.1

- Samsung Galaxy S24 Ultra | Android: 14 | One UI: 6.1
- Using my own email to login. Did not migrate to Google yet (That is another pain. I do not have a Google account and I do not want to create a Google Account just for the sake of Fitbit)

May be it is high time to move to another platform for fitness tracking.

______________________

Hello all,

I contacted Fitbit support via Twitter. They asked me all my details and opened a support ticket. They suggested the following steps to try:

• Log out from the Fitbit app.
• Force quit the Fitbit app.
• Restart your phone.
• Log back into your Fitbit account or app.
• Uninstall and re install the Fitbit app on your phone

After following those instructions, I no longer have the issue. The login in the app perists. That was a huge win. 

My app/phone/watch specs are given in a previous post.