Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[Rich_Laue]

The only times I've been logged out is a few times when the app can not contact the server. I don't know what is happening 

[Fatalicus]

Seening the same issue here.

Replaced my galaxy S20 with a S24 Ultra a week or so ago, and after moving to the new phone, every sign in gives me the "Unable to send message" message once when logging in with my fitbit account, then signs in without problems afterwards.

But it does not save my login, so i have to log in again if i try to open the app again later.

App version: 4.10 (110035547)
Android version: 14
Account is not a google account, just a fitbit account.

[Smitka]

Same thing happens to me

[IncaRabbit]

I wish there was an easier way to report this bug, because I don't have the time to be in a live chat or phone call and I don't have a Twitter account. I've had this same, always having to log in to the Fitbit app issue since last year (and it didn't use to be this way!) and finally made a Community account to comment.

I use the app primarily to track steps through my phone. I've tried almost every solution people gave; Clearing cache, uninstall and reinstall the app, and updating to the latest app version, none of it works. The only suggestion I haven't done is migrate over to Google, but I don't think that's going to solve the constant logging out and having to log in and I'd rather not migrate. 😕

[Nikk777]

Same issue. Have to log in every time I open the app. On fitbit version 4.11 and android 12 on a s10+

[RodrigoMFitbit]

Hello everyone. This seems to be affecting several users. Thanks for taking the time to bring this to our attention. 

Note that a new app update is coming soon. Let us see if this new update brings any changes to this situation. Thanks for your patience!

[Janeh294]

I'm also having the same issue, every time I open the app I have to login again. I'm using the Fitbit login rather than google and have just swapped from a Samsung S20 to a S24. Using the current 4.10 version.

[Mimi1004]

I've been having the same problem for weeks - "unable to send message". I have a Samsung Ultra 24 and my Fitbit app version is 4.11. I've tried sone of the suggestions posted here, but the issue still persists. Once I am logged in, I sync the app and it pulls in updated info from the watch. This isn't ideal, but at least it works eventually. Open to trying other suggestions. Thank you

[DianeIsHere]

I am having the exact same problem as everyone else!

[RodrigoMFitbit]

Hello everyone. Welcome to the newcomers!

Thanks for reaching out about this situation. Please note that this has been forwarded and Fitbit is working on a solution already. The good thing is that the login does work. If you just close the app after receiving the error message and open it again, it will let you in without logging in twice. Give it a try. If any of you is not able to log in, do let me know. Remember to keep you app updated to receive the latest changes and fixes. Thanks again for your patience!

[MHred]

I am having the same problem as the others. I have a new Samsung Galaxy S24. Have to login to fitbit app twice every morning after getting the same pop-up message. Fitbit Charge 5, app version 4.11. I didn't have this problem on my previous phone Galaxy S20.

[RodrigoMFitbit]

@MHred Welcome to the forums. Thanks for taking the time to report this. This is something affecting some users. The situation is already under investigation and Fitbit is working on a solution. I appreciate your patience!

[MHred]

For the past couple of days my Fitbit has been back to normal. That is, I am no longer required to keep logging in. Long may it continue. I dont know if anyone else is still having the issue.

[Fatalicus]

Still having issues here. Haven't been any updates to the app for a few days either.

Did you change your account to a google account? cause it seems like those don't have problems (atleast no one here has mention they have google account).

INB4 "We are unable to fix this issue, and everyone neds to move to a google account".

[MHred]

No, I have not switched to a Google account.

[Maisyloco]

I can't switch as it seems my Google acct already has a fitbit acct attached to it and I can't change that. Had to log in again last night to sync weather.

Get Outlook for Android<>

[RodrigoMFitbit]

@MHred I am glad to read that you no longer receive the error message on the app. Thanks for letting us know. 

@Fatalicus Thanks for the status of your current situation. I ask for your patience. This is already under investigation and Fitbit is working on a solution. It seems that some users are no longer receiving the error message. The good thing is, that the login does work. 

@Maisyloco Regarding your account, I recommend you take a look at the following article: Why can’t I move Fitbit to my Google Account?. 

[KaiMoriah]

I am having the same issue, exactly as described by everyone else. I have not moved to my Google account and absolutely do NOT want to, as I have issues with another app that I want to change default pay type on ("change in Google subscriptions" but it's not listed there in order to change it - I don't want the same thing to happen with Fitbit account). My phone is a new S24, just set up Friday, also on a new carrier. 

Additional info I haven't seen anyone else report: The previous app login is also listed under Authorized Devices, along with an entry for "web"- something. I've tried revoking access for just the old logins, and also for all logins. That did not help either. I would think that previously existing "authorization" would mean I shouldn't have to log in again on the same device. 

[Fly172girl]

I'm having same issue.  Is there a resolution yet?

[RodrigoMFitbit]

@Fly172girl @KaiMoriah Thanks for your post about the login situation. This is affecting several users. Please keep your app updated. This has been reported  already and Fitbit is working on a solution. I appreciate your patience!