Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[Trip21]

I just recently upgraded to the s24 plus and having the same issue which brought me here. I went back into the app and "connected phone" and so far it is working correctly. 

[RodrigoMFitbit]

@Trip21 Welcome to the forums. Thanks for sharing your own experience. Did you connect the phone via this prompt message you receive on the app? I am just curious. That way other users could try this our. Thanks in advance!

[IncaRabbit]

If it helps, my phone is a Moto G Stylus 5G.

[MHred]

I click on log-in. I get the message "Unable to send message. Please try again later." I click the OK button. Then when I click on log-in for the second time I get straight in without entering any log-in details.

[RodrigoMFitbit]

@MHred Good day to you. Thanks for sharing your own experience with this situation. This is being investigated by Fitbit and I would like to know the following. 

This goes for everyone on this thread. Are you logging into your account from a second device? If that is the case, please be so kind to share if you are using another smartphone or tablet for this matter. Thank you in advance, this will help out with the investigation. Much appreciated!

[a2zfuller]

The new Samsung phone is the only device I am using.

[RodrigoMFitbit]

@a2zfuller Thank you very much for the confirmation. I will document this accordingly. Much appreciated. We shall see what other users share. Thanks again!

[MHred]

I am only using one device. Samsung Galaxy S24 Ultra.

[RodrigoMFitbit]

@MHred Thanks a lot. This will help with the investigation. As soon as I have more information, I will let you all know. 

[rrreuter]

RodrigoMFitbit: I only log in on my Samsung Galaxy S24+.

[RodrigoMFitbit]

@rrreuter Thanks for the reply and confirmation. This seems to be the trend. I am guessing that might not be a factor affecting this situation. We shall see what other users share. I have documented this accordingly. Thanks for your patience. 

[Fatalicus]

Yeah, I also only use my S24 Ultra now with Fitbit.

I didn't remove fitbit on my old phone though, before turning it off and putting it to the side, but i can charge it back up again and get it running to try and remove the app fully from that phone as well, just in cast that might be something that is causing problems, though with that phone having been off now since i got the S24, i don't see how it would be an issue.

[RodrigoMFitbit]

@Fatalicus Thank you so much for your reply and details about it. I agree with you, I do not think that is affecting the login on your new smartphone. I will document this and let you know as soon as I have more information. Thanks again!

[1jules65]

Happening to me too on a new S24.  When will fix be effective.

[AndreaFitbit]

Hi everyone! Thank you for your messages and feedback.

As mentioned, our team is investigating what is causing this issue. 

In order to move forward with the investigation we'll need some information. Could you please reply with the following:

• Your phone model.
• Current Android version.
• Do you use more than one device to log in? Which devices?

We appreciate your collaboration. 

[Maisyloco]

I have a Samsung Galaxy S24 Ultra. Not sure what Android version and now that I created a new gmail account I stay logged in and only log in on this device.



Get Outlook for Android<>

[rrreuter]

Andrea:

• Your phone model. Samsung Galaxy S24+ (SM-S926U)
• Current Android version. 14
• Do you use more than one device to log in? Which devices? No

[RodrigoMFitbit]

@rrreuter @Maisyloco Thanks for your reply and the information. 

@Maisyloco This is how you find the Android Version. Most likely your S24 is running on Android 14. Open the Settings app, tap on the Search icon and type "Software information". Tap Software information again. The Android version that your phone is running will be displayed. Thanks in advance. 

[Fatalicus]

So, i got the app to work as it should now, though i'm not sure why, since i've tried this before.

I went in to app settings and the fitbit app, then chose clear data there.
Then i uninstalled the entire app from the google store, and immediatly reinstalled it.

When i logged in to the fitbit app after installing it, it did not give me the "unable to send message" error, and the app keeps the sign in active when the app restarts.

There was a bit of trouble with the app taking a long time to load immediatly after doing this, but that went away after an hour or so.

So now everything looks like it works here.

[a2zfuller]

My phone stopped logging out every day, but still often enough to be annoying. I'm too lazy to keep track of when/why.