Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[DeepikaF]

I have the same problem since I got my new Samsung Galaxy S24.

I have the latest app and a latest phone. 

Fitbit should fix this asap

[JPappers]

Mine is also not logging my sleep.  I haven't had sleep results in 5 days.

[Mike6624]

As this problem has been reported as far back as February and fitbit are
suppose to be working on a fix its really disappointing that in may its
still not been fixed .

[RodrigoMFitbit]

Hello everyone. Thanks for bringin this to our attention. Please note that a new app update recently droppped. Please make sure that the Fitbit app is updated and then try again. I will flag this and let you know once I have more information. I really appreciate your patience!

[KTone]

And so... The issue is still happening. S24. Need to log in every day. Same error message as reported here. Apps won't sync unless I manually sync and that requires logging in EVERY TIME. Very frustrating!

Agree 100%. Fitbit (now Google) had been aware of these issues for months! What's the tipping point that will elicit the necessary bug fixes/update? This is ridiculous. 

[Ceecee123]

I'm having the same problem and have been for months. Super annoying. 

[DubZiv]

Has happened to me since I upgraded from an older samsung to the S24.  

[DeepikaF]

App still shows an April version in Google Store

[Raeodor]

Mine shows may 8th update, still wants me to login the says failed to send message then it logs in anyways. Very annoying. 

[RodrigoMFitbit]

@DeepikaF @Raeodor Thanks for the reply and confirmation. This situation has been reported and Fitbit is working on a solution. As soon as I have more information, I will let you all know. Thanks for your patience regarding this matter. 

[Braindeaf]

My wife has the same issue on a Samsung which she has recently replaced. Won't remain logged and doesn't sync her activity and therefore all her walking challenges are not registered.

So this motivational device which is supposed to support fitness through things like setting goals and targets is now not fit for purpose why is she paying £15 a month for something that doesn't work and is now eroding her enthusiasm for even small goals.

[67Healey]

Well, it's now been FOUR Months since this problem was first noted. It continues to be a problem for more & more users.

I for one am having my patience wearing thin on getting a resolution, as now @RodrigoMFitbit isn't even replying to new posts with the usual "I have documented this accordingly. As soon as I have more information, I will let you know.".

I had hopes when the app just updated to 4.16.1 that a fix was included, but that was short lived. 😞

Is ANYONE working on this internally @Fitbit? - or are we all just wasting our efforts? and we should be looking to switch to other company's wearables - because after FOUR months, I would have expected at least some minor acknowledgement that some progress was being made. It's like taking your car to the mechanic for a 1-day job & then not getting it back for a third of a year, with no updates 😞 Oh wait - sorry - bad example - you would STILL be waiting for an update on your car after FOUR months ;-(
Especially when the steps to reproduce the problem are very clear.

[Maisyloco]

Thats why I created a new google account since I couldn't switch to my current one and haven't had this problem since. Maybe that's what people can do short term as a fix?

[KTone]

Obviously now that they've been swallowed up by Google, they simply don't
care. I agree. Time to move on to another brand... one they had legitimate
support in place.

[Gsroot]

I'm having the exact problem since upgrading my phone to an S24+ yesterday. Same thing happened on my wife's new phone. We didn't have any problems on our old S22 phones. Reading through the thread, it doesn't appear that there is a viable solution or reasonable explanation from Fitbit support.  Disappointing. 

[FirbitJJ]

I am having this exact same issue only since getting my new S24 Ultra - it never happened when I had the S21. Very annoying. Is there a fix yet, I just found this post and reading through the comments, haven't found it yet.

What have you found out? This is still happening to me May 14th and has been happening for the past 3+ weeks since I upgraded to the Samsung S24 Ultra - never had this issue on the S21.

[Black4ice]

@Mike , Just to let you know, this problem has gone away for me, and I was the one that originally reported it. So somehow it has been either fixed, or there is some odd intermittent issue that is hard to locate, and something changed on my phone that caused it to go away. Being in software development, intermittent issues are often the worse to try to debug because no one can consistently generate the failure to help development debug what is really going on.

BTW: I'm currently running on Android version 14. Fibit version 4.16.1. 

[Blarsgaard]

Fyi:   my charge 4 band holder broke for the second time in a month so I traded mine in for a charge 6 this time and the problem never happened, worried perfectly from the jump.  Sent via the Samsung Galaxy S24+, an AT&T 5G smartphone

[Mike6624]

I was going to say its been working ok for the last 5 days or say , the fault has just returned.  

[Lin106]

I've also just upgraded my phone and have the same message.  When I log in, it says unable to send message, on retry it logs me in no problem.  I have to log in each time I want to access the info.  

I log in with fitbit credentials as don't see why I have to use Google details, are they trying to force people to use this instead?

My tablet however,  stays logged in as it always did.  Fitbit need to resolve the issue.