Health Metrics Tile crashing

[evosam]

Every time I click on the Health Metrics Tile, it's crashing the Fitbit App, just started today, I've done all the necessary's, but it's still not working.

Moderator Edit: Clarified subject

[Xima]

It seems this issue happened again, it started this morning April 25 2021

I have samsung s10plus, os 11 and app version 3.41.1

[SunsetRunner]

Try clearing the cache in the app.

[Hoopy12]

So its not just mine.. it updated and now it closes when I try to open it. I hope they fix it.

[Hoopy12]

This issue is happening again, Samsung a50 version 3.41.1 started this morning, cleared data and cache, uninstalled and reinstalled still closes when try to open the health metrics tile.

[Pictus]

This is happening to me as well. Pixel 3a.

[tompabes]

Same for me, I have a Pixel 3 XL, started today after the app was updated. App version is 3.41.1.

[gdio53]

@tompabes 

Are you using the beta version of the app?  I tried the beta and had to revert to the released version to fix the issue.

[msmonaotr]

Moderator, 

This issue that happened last year is happening again with the version that was released today, 4/25/21. Please provide an update on resolving the issue.There are others posting on this thread today, detailing this issue. Please provide an update on fitbit resolving it. 

[JamieSpry]

Same issue

[CraigHansen]

Can you clarify when this "Health Metrics" tile is located? The documentation says I can find SpO2 data in it, but I can't locate it.

[CraigHansen]

Finally found the Health Metrics tile: You have to press "Today" and look for the "EDIT" button off to the right if the "Today" on the page, then scroll all the way down to find a box labelled "Health Metrics" with a "+" sign. press the "+" and then scroll back up and press "DONE". Only then does this tile show up.

WTF is this GUI so intensely opaque?

Now I can see a graph over the last week with one point per day. Should I assume that in another week or so I can a graph over a single day? The documentation for this feature is severely lacking.

[Admiralross2400]

Hi there. Since the update this weekend, any time I try to enter the health metrics tile, the app crashes instantly. I've got a Pixel 5 with Android 11. Any thoughts?

[Admiralross2400]

Jumping in as same issue here too since the update. Android 11 on Pixel 5.

[evosam]

Yeah I have done all that, still not working

[MissBlade79]

Hasn't worked for me.

Also can't access most of my premium features.

Using Samsung S21 Ultra. 

[MissBlade79]

Same issue for past three days. Also can't access premium programs. 

Phone model: Samsung S21 Ultra

Android version 11

App version 3.41.1

[hopperie]

Started crashing on the health metrics tile. Rebooted - same. Uninstall/reinstall - same result.

Andriod 11 (4.14.113-21324211) Build# RP1A-200720-012.G975FCCU9FUCD

Fitbit App 3.411 (20243566)

Charge 4.

Galaxy S10+

[primortal]

I'm seeing the same issues after the updated yesterday.  It also happens with the Pule Arrival Time Study tile.

I'm using a Samsung Galaxy 21 Ultra with Android 11.

[GiraffeMom2]

Same issue. Started after latest update. 

Android 11

Fitbit App 3.411

Versa 3

Pixel 3a