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Health Metrics Tile crashing

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‎04-25-2021 06:18 - last edited on ‎04-27-2021 11:17 by Fitbit Moderator

‎04-25-2021 06:18 - last edited on ‎04-27-2021 11:17 by Fitbit Moderator

Every time I click on the Health Metrics Tile, it's crashing the Fitbit App, just started today, I've done all the necessary's, but it's still not working.

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-27-2021 12:18

In response to Hoopy12

‎04-27-2021 12:18

Hi everyone, 

 

I moved your posts to a new thread, in an effort to better assist you. The troubleshooting performed prior to posting is appreciated. 

 

I see where your disappointment is coming from. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Thank you for your understanding. See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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Best Answer
74 REPLIES 74

‎04-25-2021 07:00

‎04-25-2021 07:00

It seems this issue happened again, it started this morning April 25 2021

I have samsung s10plus, os 11 and app version 3.41.1

Best Answer

‎04-25-2021 10:26

‎04-25-2021 10:26

Try clearing the cache in the app.

Best Answer
0 Votes

‎04-25-2021 10:56

In response to Xima

‎04-25-2021 10:56

So its not just mine.. it updated and now it closes when I try to open it. I hope they fix it.

Best Answer

‎04-25-2021 11:03

‎04-25-2021 11:03

This issue is happening again, Samsung a50 version 3.41.1 started this morning, cleared data and cache, uninstalled and reinstalled still closes when try to open the health metrics tile.

Best Answer

‎04-25-2021 14:10

In response to Xima

‎04-25-2021 14:10

This is happening to me as well. Pixel 3a.

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0 Votes

‎04-25-2021 14:31 - edited ‎04-25-2021 14:34

In response to Pictus

‎04-25-2021 14:31 - edited ‎04-25-2021 14:34

Same for me, I have a Pixel 3 XL, started today after the app was updated. App version is 3.41.1.

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0 Votes

‎04-25-2021 14:50

In response to tompabes

‎04-25-2021 14:50

@tompabes 

 

Are you using the beta version of the app?  I tried the beta and had to revert to the released version to fix the issue.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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0 Votes

‎04-25-2021 16:18

‎04-25-2021 16:18

Moderator, 

This issue that happened last year is happening again with the version that was released today, 4/25/21. Please provide an update on resolving the issue.There are others posting on this thread today, detailing this issue. Please provide an update on fitbit resolving it. 

Best Answer

‎04-25-2021 18:56

In response to msmonaotr

‎04-25-2021 18:56

Same issue

Best Answer

‎04-25-2021 20:26 - edited ‎04-25-2021 21:08

‎04-25-2021 20:26 - edited ‎04-25-2021 21:08

Can you clarify when this "Health Metrics" tile is located? The documentation says I can find SpO2 data in it, but I can't locate it.

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0 Votes

‎04-25-2021 21:03

In response to CraigHansen

‎04-25-2021 21:03

Finally found the Health Metrics tile: You have to press "Today" and look for the "EDIT" button off to the right if the "Today" on the page, then scroll all the way down to find a box labelled "Health Metrics" with a "+" sign. press the "+" and then scroll back up and press "DONE". Only then does this tile show up.

 

WTF is this GUI so intensely opaque?

 

Now I can see a graph over the last week with one point per day. Should I assume that in another week or so I can a graph over a single day? The documentation for this feature is severely lacking.

 

Best Answer

‎04-25-2021 22:52

‎04-25-2021 22:52

Hi there. Since the update this weekend, any time I try to enter the health metrics tile, the app crashes instantly. I've got a Pixel 5 with Android 11. Any thoughts?

 

 

 

 

 

Best Answer

‎04-25-2021 22:53

In response to msmonaotr

‎04-25-2021 22:53

Jumping in as same issue here too since the update. Android 11 on Pixel 5.

Best Answer

‎04-26-2021 00:29

In response to SunsetRunner

‎04-26-2021 00:29

Yeah I have done all that, still not working

Best Answer

‎04-26-2021 01:59

‎04-26-2021 01:59

Hasn't worked for me.

Also can't access most of my premium features.

Using Samsung S21 Ultra. 

Best Answer

‎04-26-2021 02:08

In response to MissBlade79

‎04-26-2021 02:08

Same issue for past three days. Also can't access premium programs. 

 

Phone model: Samsung S21 Ultra

Android version 11

App version 3.41.1

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0 Votes

‎04-26-2021 02:16

‎04-26-2021 02:16

Started crashing on the health metrics tile. Rebooted - same. Uninstall/reinstall - same result.

 

Andriod 11 (4.14.113-21324211) Build# RP1A-200720-012.G975FCCU9FUCD

Fitbit App 3.411 (20243566)

Charge 4.

Galaxy S10+

Best Answer

‎04-26-2021 05:51

In response to Admiralross2400

‎04-26-2021 05:51

I'm seeing the same issues after the updated yesterday.  It also happens with the Pule Arrival Time Study tile.

 

I'm using a Samsung Galaxy 21 Ultra with Android 11.

Best Answer

‎04-26-2021 05:51

In response to hopperie

‎04-26-2021 05:51

Same issue. Started after latest update. 

 

Android 11

Fitbit App 3.411

Versa 3

Pixel 3a

Best Answer
0 Votes