help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Health Metrics crashing app. Can't access other premium features.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2021 02:44

‎04-26-2021 02:44

Hi, 

Like others I have an issue with the Health Metrics tile force closing the app. 

I also cannot access premium food and exercise programs. 

 

Customer service live chat asked the usual. Did I try logging out back in. Yes, I also reinstalled app ect. No fix. Had this issue a few days now. 

 

Phone model: Samsung S21 Ultra

Android version 11

App version 3.41.1

Best Answer
4 REPLIES 4

‎04-26-2021 10:02

‎04-26-2021 10:02

Been told during a live chat that someone more qualified to deal with the issue would email me.

That was this morning. It's now 6pm and nothing.

Not great when I can't access premium features I've paid for. 

Best Answer
0 Votes

‎04-26-2021 13:55

In response to MissBlade79

‎04-26-2021 13:55

Due to not testing the release thoroughly they simply released broken app to the Play store. It crashes for me, too. The beta update is still broken. Customer support won't help here. Sometimes, I don't believe they ever use their own products seeing how little do they know 🤣

Best Answer

‎04-27-2021 03:49

‎04-27-2021 03:49

Crashing for me too and I too have a samsung, but just your basic s21. 

 

 

Best Answer

‎04-27-2021 08:31

‎04-27-2021 08:31

After my 17th time of reinstalling its now fixed.

Crucially I can now access the guided programs that as a premium customer I'm actually paying for. It wasn't just the metric tile for me. 

 

The Fitbit service is rubbish. Thanks to everyone who posted updates on here. Customer service said they'd get back to me but never bothered. I hope you all get a fix shortly.

 

Here's to it not breaking on the next update. 👍 

Best Answer
0 Votes