Heart Rate shows "No measurements"

[fjreiss]

After latest update (Android Version 2.77) resting heart rate and heart rate graph are not update on my Galaxy S7.

[LanuzaFitbit]

Welcome to the Forums @fjreiss.

Thanks for bringing this up. 

In this case I'd like to recommend that you try to log out and force close the app. Then open the app and log back in. That should force the information to be loaded up again.

Let me know if you have any further questions.

[fjreiss]

Already tried that, delete app reinstall, phone on/off, delete cache and data. This is a new problem that has come up after the v2.77 update

[LanuzaFitbit]

Hello @fjreiss.

Thanks for listing all of the steps that you have tried.

In this case I'd like to ask you to take a screen shot and then share it here. That should let me see exactly what is going on and figure out what is the best way to move forward.

Look forward to your reply.

[fjreiss]

I've contacted fitbit through the chat and supposedly they are looking into a solution.

[LanuzaFitbit]

Hello @fjreiss.

Thanks for letting me know! 

Please do keep me posted on any news or updates your receive on the matter. 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if there is anything else I can help you with.