Heart rate activity not being shown on the Fitbit app

[ksrobbo98]

In the App, heart rate and Activity won't display,  just keeps whirring round in a circle as if trying to connect. Past 2 days the same.

Moderator edit: Subject for clarity.

[Guy_]

Hi @ksrobbo98  - try

• logout of the Fitbit App
• clear the storage cache
• force stop it
• then login again

It often clears glitches.

[RodrigoMFitbit · Accepted solution]

@Guy_ Thanks for your advice.

@ksrobbo98 Welcome to the forums. I will gladly help you regarding the heart rate information on the Fitbit app. I would also try what Guy_ listed above. I also recommend that you check if the Fitbit app is up to date. If that does not help either, uninstall and reinstall the app. 

Have a nice day!

[ZahraKQ]

Having the exact same problem. Have tried uninstalling and reinstalling, updating, factory resetting the device. Absolutely nothing has worked. Still "No Measurements" being shown when I try to look at past/resting heart rate activity.

[Guy_]

Hi @ZahraKQ - what watch do you have and what phone?  Was it working and stopped after getting wet or updating firmware?

[ZahraKQ]

I have the Versa 3, and a OnePlus 8T with Android 12. It was working fine in July of this year. I stopped using my Versa 3 then and just started using it again 2-3 days ago, so I suspect the update between mid-July and now broke the app. It's also showing me wonky exercise numbers (-4000 min??).

[Guy_]

@ZahraKQ - if you go to the today screen on the watch do you see the correct figures?

If so it is an app or phone issue. Try the following:

• Logout of the Fitbit App
• Clear the storage cache and force stop it
• Restart the phone and sync

You may also need to do a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it and sync again.

It may not recuperate missing data.

[ZahraKQ]

Tried all these things and still not working. It looks like the August update just broke the app for me and I doubt Fitbit is going to address the issue. I guess I'll try to see if there's a way to install the older version of the app.

[Guy_]

@ZahraKQ - it is possible the app update on Android 12 was an issue, do you have 3.66 version of the Fitbit App? 

Going back is not possible with Fitbit, but unsafe old versions can be found.

[ZahraKQ]

Yes it says version 3.66.

[Guy_]

@ZahraKQ- that version should be ok. Just one thing, are you able to change clock faces in the Fitbit App?

Also do you by any chance have MobileTrack installed [when you click on the profile photo under Sense]?

Presumably if you go to the today screen on the watch you still see the correct figures?

[ZahraKQ]

I am able to change clock faces. Don't have Mobile Track installed.

[Guy_]

@ZahraKQ - thanks, was worth checking.

Try chat via the Fitbit App, click profile photo, Help support, Contact Customer support, they may have a solution.