help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate and sleep data are not updationg

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2020 17:23 - last edited on ‎03-15-2020 16:04 by Fitbit Moderator

‎03-14-2020 17:23 - last edited on ‎03-15-2020 16:04 by Fitbit Moderator

For the past few days, the app will sync, but not show heart rate graph update or sleep data.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-15-2020 16:03

‎03-15-2020 16:03

Hi @Agkistrodon, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared. To better assist you with this, can you please let me know which Fitbit device are you using and which phone as well? When was the first time you experienced this and how many times since then? Is your device not recording sleep information at all? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes