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Heart rate data not being completely shown after update

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‎10-14-2019 05:54 - last edited on ‎10-15-2019 17:28 by Fitbit Moderator

‎10-14-2019 05:54 - last edited on ‎10-15-2019 17:28 by Fitbit Moderator

I just an update to my Versa. Now all my clock faces only have two digits for the heart rate. If it's over 100, it shows up as 10, 11, etc. Way to fix this? I tried on multiple faces and they all do the same thing.

 

Moderator edit: Subject for clarity 

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6 REPLIES 6

‎10-15-2019 17:28

‎10-15-2019 17:28

Hi @dchesskate, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that the heart rate information is not being displayed correctly after the firmware update. To better assist you with this, can you please let me know which clock face are you using? Also, does this occur with any clock face? In the meantime I receive your answers, please restart your device and change the clock face to one developed by Fitbit. You can refer to this help article to do so: How do I change the clock face on my Fitbit device?

 

Keep me posted and let me know if you have any additional questions. 

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‎10-15-2019 17:35

In response to RicardoFitbit

‎10-15-2019 17:35

It does it for any watch face. If it’s 99 or under, it shows correctly. But, if it’s 101, I see 10. If it’s 110, then it’s 11, etc. I’ve restarted my Versa a few times and still have this issue regardless of which watch face I use. I appreciated your help!

Sent from Mail for Windows 10
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‎10-16-2019 20:09

In response to dchesskate

‎10-16-2019 20:09

Thanks for your update @dchesskate.

 

Seems odd that this is occurring with all the clock-faces available for your Versa. Can you please setup a Fitbit clock-face and then send me a picture of the heart rate inconvenience? You can refer to this post to attach an image into your post.

 

Looking forward to your reply. 

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‎10-17-2019 13:39

In response to RicardoFitbit

‎10-17-2019 13:39

I got one to work well for me. It is now that the face called Hue that will not.


Sent from my Sprint Samsung Galaxy S10+.
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‎10-17-2019 13:40

In response to RicardoFitbit

‎10-17-2019 13:40

I found one that is working for me. The only one now that doesn't is called Hue.

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‎10-18-2019 16:00

In response to dchesskate

‎10-18-2019 16:00

Hi @dchesskate, thanks for your reply.

 

As it turns out, the Hue clock-face is not an official Fitbit clock-face, therefore, I suggest you to contact the developer to receive further assistance. Don't hesitate to contact me back if you experience the same with a Fitbit clock-face so we can move forward with this. I'm happy to know that your problem was resolved.

 

See you around! 

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