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Heart rate data not matching pm Exercise and Heart rate graphs

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‎04-07-2020 11:47 - last edited on ‎04-26-2020 15:11 by Fitbit Moderator

‎04-07-2020 11:47 - last edited on ‎04-26-2020 15:11 by Fitbit Moderator

I worked out in the Weights mode of Charge 3. The Workout section shows that my heart rate clearly touched 143 bpm during the workout, but the heart rate section shows that my heart never reached anywhere close to 130 bpm. How can two sections in the app show such different heart rate measurements for the same activity? 

 

Moderator edit: Subject for clarity 

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‎04-26-2020 15:09

‎04-26-2020 15:09

Hi @Nayan, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to follow the next steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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