Heart rate "No measurements" on the app but is visible Fitbit.com Dashboard

[ab51]

Hi, I just purchased an Inspire 3, primarily for tracking heart rate. However, the chart on the Android app only shows "No Measurements," despite the data being visible on the website. The current heart rate is also displayed in the app, just no historical charts. This is on a Pixel 3 phone running Android 12. 

I have already done several cycles of logging out, clearing the cache, unpairing the device, uninstalling and reinstalling the app, and restarting the Inspire 3. I have also verified the app has permissions to allow device management, location access, and opening supported links.

Please see the screenshots below.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @ab51. Welcome to the Community Forums. Thanks for bringing this to my attention and for sharing this screenshots. That's very helpful.

I've move your post to Android App to keep organized the forums and help others having similar inquires about this topic.

You've done a great job trying those steps. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble and appreciate your patience. We're looking forward to get you back on track. 

See you around.

[ab51]

Hi, thanks for your response. Are there any other steps to try? Will I be
notified when this bugfix is deployed in a future version of the android
app?

Thanks!