Heart rate tile won't open on Fitbit app

[Nadiadeboer]

I have a charge 6 with fitbit premium. I usually check my heartbeat in the app. But keeps on loading and wont show me the results. Anyone else have the same problem?

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @Nadiadeboer.

Thanks for bringing this to our attention. It's odd that you're having this issue with that tile, but let's work on this together! If you haven't done so, I'd recommend the following steps to see how it goes afterward:

1. Log out from your account
2. Force quit the Fitbit app and reboot your phone
3. Open the Fitbit app and log back in to your account
4. Tap on the heart rate tile to open it

[RiekoC]

Hello @Nadiadeboer 

You might also want to trying clearing the cache for the Fitbit app on your phone after you force quit the Fitbit app and restart your phone.

[Nadiadeboer · Accepted solution]

I tried to log out and restart the whole phone. Didnt work.

After i deleted the app and signed back in it worked again.

[LizzyFitbit]

@Nadiadeboer It's good to see you again. @RiekoC Thanks for your help!

Thanks for keeping us posted! I'm glad the Fitbit app started working again and I'm going to mark your post as the Best Answer so those steps can help other members who might be experiencing similar issues.

I'd like to invite you to the Health & Wellness board. In there you can make new friends and find interesting tips to maintain your healthy goals. Have a good one!