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Help I can't connect my zip to any device

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‎01-14-2017 07:17

‎01-14-2017 07:17

 

i cant connect my fit bit zip to any of my device

 

samsung galaxy s3mini

samsung galaxy core prime 

samsung galaxy tab 3

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‎01-15-2017 00:31

‎01-15-2017 00:31

The first two don't appear to be on the list of supported devices at www.fitbit.com/devices so you may not be able to get these to work. The Tab 3 though is there so I would focus on this one.

 

Is this the initial connection you are trying as part of the setup or is it a zip that previously worked but now has stopped?

 

If it's during the setup can I check that you are going through this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1873/

 

At what point are you getting stuck?

 

If it's a previously working zip that no longer connects then the first thing to try is a restart using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

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