07-16-2016 10:04 - edited 07-16-2016 10:07
07-16-2016 10:04 - edited 07-16-2016 10:07
I cannot get my Fitbit Flex to sync to my Samsung. When I click on Sync it gives me the exclaimation error sign. When I click again or try to "Sync Now," it says, "Sync error, please try again. It is lighting up as if tracking my steps. It is charged. It connects and works fine on the charger. I have tried logging out of Fitbit and logging into the app on my phone. I have tried turning my Bluetooth on and off many times. I have tried restarting my phone many times. If I am on my phone and go under Bluetooth, it shows Flex as "Available Devices." If I click on it, is states, "Unable to communicate with Flex." I am at a loss, but very frustrated! Any ideas!??
07-16-2016 15:54
07-16-2016 15:54
07-17-2016 08:28
07-17-2016 08:28
07-17-2016 17:02
07-17-2016 17:02
07-17-2016 18:29
07-17-2016 18:29
07-17-2016 18:31
07-17-2016 18:31
07-18-2016 12:18
07-18-2016 12:18
@AEvans @bhh6756 @dubstep99 As @Tam88 suggested above, I recommend restarting the tracker and then giving syncing another try. Keep me updated!
@Peacefreak14 Thanks for confirming that you were able to get it back on track with a phone restart.