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Help connecting device

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‎05-10-2017 09:51

‎05-10-2017 09:51

Hi all.  I have just had a new phone come today and for some reason my blaze won't connect to it at all.  I had no issues with my old phone (galaxy s5)  Its just not connecting at all with my new phone (hawaii p10)  any help would be appreciated.  

Thank you

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‎05-11-2017 00:29

‎05-11-2017 00:29

This could be a problem. Your S5 is on the list of supported devices at www.fitbit.com/devices but the P10 isn't.

 

Sometimes a phone that's not on list does work so hopefully another P10 owner will be able to confirm but there's not really a lot that can be done if it's not compatible.

 

Do you have access to a computer that you could use to sync rather than using your phone?

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