Help disable Alexa

[Kaikai13]

I bought my fitbit versa 2.. I am attempting to set it up but it wont let me disable Alexa. I dont have alexa help

[LizzyFitbit]

Hi @Kaikai13. Welcome to the Community.

It's great to see you with a Versa 2 and let me help you with your inquiry. Just to clarify, if you'd like to use the Alexa function, I'd recommend to follow the steps described in this help article. Now, if Alexa was already set up but you'd like to disable, you'll need to log out from the Fitbit app and log back in, so this process can be done automatically.

[dabeaver]

Disable Alexa entirely on versa 2. It's a pain

[LizzyFitbit]

Hi @dabeaver. Welcome on board! I'm sorry for my delayed response.

Thanks for sharing your feedback and I'm sorry for the difficulties experienced when disabling Alexa. I understand where you're coming from, be sure that your comments won't go unnoticed and will be passed along to our team. About your Versa 2, are you still having issues to disable this function? Please make sure the Fitbit app is updated to the latest version and let me know whether you continue getting issues, or if you see an error message during the process.

[Fit2BSquare]

Can you provide a step by step on how to disable Alexa on Fitbit Versa 2?

[SilviaFitbit]

@Fit2BSquare Welcome to the Community. Sorry for the delayed reply. 

I'll be happy to provide you with the instructions on how to disable Alexa on your Fitbit Versa 2, to do so: 

- Go to your Fitbit app > Tap on Versa 2 
- Select Alexa 
- Log out from it and it should disable it from your watch 

As a side note, if you log out from your Fitbit app it should disable it too. 

[Hagedorn]

HI. I suspect Alexa is the cause of my battery drain I disabled it (signed out), on my phone. But it still responds on the versa 2. Any suggestions? Thank you. 

[Hagedorn]

I got it! I signed out of the Alexa app, not Fitbit. After doing so, the I'm signed out on the versa @! TY

[SilviaFitbit]

@Hagedorn Welcome to the Community. I'm glad to hear that you were able to signed out from the Alexa app. 

Don't hesitate to get back if you have any additional questions. 

[Hagedorn]

Thank you! It's a nice feature, when I really need it, but takes too much juice to leave on all the time. 😁