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Help with my fit bit and hubs

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‎01-29-2016 10:07

‎01-29-2016 10:07

I! My husband and I looove our fit bits however the last few weeks I can't get mine to charge and his is actually peeling apart?? We haven't had them more than a few months... it's frustrating. Is there something we can do to get his replaced and mine able to charge?

Thank you!
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‎01-29-2016 10:48

‎01-29-2016 10:48

Welcome to the forums @Bethany66

 

Your husband should grab his receipt from an authorized Fitbit retailer and contact customer support at this link - click

 

There is a phone number (for the USA), online chat (when available) and web based email for those out of the area.

 

What's happening when you try to charge your device? Which Fitbit do you have?

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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