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Hike not showing in the exercise list

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‎11-11-2022 17:10 - last edited on ‎11-16-2022 11:24 by Fitbit Moderator

‎11-11-2022 17:10 - last edited on ‎11-16-2022 11:24 by Fitbit Moderator

The home page of the app on my Android device accurately shows a hike for a particular day, but when I tap on exercise for the week that activity does not show up on the list. What gives? I have not seen this happen before.

 

Moderator edit: Subject for clarity.

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‎11-16-2022 11:35 - last edited on ‎06-07-2024 11:17 by Fitbit Moderator

‎11-16-2022 11:35 - last edited on ‎06-07-2024 11:17 by Fitbit Moderator

@bbran Nice to see you in the forums again. Thanks for reaching out about the completed exercises shown on the Fitbit app. 

Thanks for the explanation. That happened to me about a few months ago. However, it ended up loading all of the information. It seems that the information had not loaded. I recommend you check if your Fitbit app is up to date. I would also log out and then back into my account on the Fitbit app. That way all information from your account is loaded again onto the Fitbit app. 

RodrigoM | Community Moderator, Fitbit

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‎11-16-2022 12:02

‎11-16-2022 12:02

I do have the latest version of the app and it makes no sense that it takes over 10 days for something to show up that should be there on the day. It was November 3. It is correct now. I logged out and logged in just now but haven't checked for the problem for a few days so don't know whether it fixed itself earlier or by logging out and back in.

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