Honnor 10 lite issues

[craftmum01]

I have just purchased Honor 10 lite and although it has synced with the fitbit app I am unable to control music using my fitbit Blaze  when tracking exercise on the app 

I also do not get notifications of txt messages and calls  

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @craftmum01.

Thanks for bringing this up! 

This might be happening because the Honor 10 lite is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing and these help with the notifications.

Perhaps you could try those steps to get it all to work. 

In the meantime, maybe you could post in our Feature Suggestions about adding that phone to the list of supported devices. There, other users can comment and vote on your idea to show their support. If you do, be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions.