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Hourly activity tile not updating

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‎01-04-2021 21:23 - last edited on ‎01-05-2021 15:30 by Fitbit Moderator

‎01-04-2021 21:23 - last edited on ‎01-05-2021 15:30 by Fitbit Moderator

Hello, I've tried to restart my Fitbit versa 2, my pixel 3, logged out of the app, deleted the app and redownload, and double check that I have the up to date app but the hourly activity shows that I haven't moved all day even though I have 22,000+ steps. How do I fix that?! Thanks!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-05-2021 15:29

‎01-05-2021 15:29

Hi @Cristina163, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Did you experience this issue after a Fitbit app update? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎01-08-2021 07:37

In response to RicardoFitbit

‎01-08-2021 07:37

It only happened on Mon, Jan 4th, even though I did all the steps you recommended. It's just weird that I did 22,000+ steps but no movement. 

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‎01-10-2021 16:26

In response to Cristina163

‎01-10-2021 16:26

Your update is appreciated @Cristina163

 

This is definitely not a common situation, however, I'm happy to know that it only happened on a specific day. Please do not hesitate to contact me back if you experience this issue again or if you have any questions, I'll be here ready to help you.

 

I'll be around, thanks for being part of the Fitbit family.

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