help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I reset my Charge 3?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2023 03:03 - last edited on ‎07-04-2023 17:16 by Fitbit Moderator

‎05-04-2023 03:03 - last edited on ‎07-04-2023 17:16 by Fitbit Moderator

How do I reset my Charge 3. I intend to give it away but want ALL data appertaining to myself removed so that the new recipient can start afresh.

If nobody from forum can answer please can I have a fitbit contact address/phone no.

 

Moderator edit: updated subject for clarity. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-04-2023 05:37

‎05-04-2023 05:37

Hi, @SunsetRunner! The information is associated with your account, not with the tracker, so once you delete your tracker from your account, nothing will be stored on the tracker. I would suggest you also forget the tracker from your phone's bluetooth, so that there's no chance of it coming in contact again if you come back in contact with it.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎05-04-2023 05:37

‎05-04-2023 05:37

Hi, @SunsetRunner! The information is associated with your account, not with the tracker, so once you delete your tracker from your account, nothing will be stored on the tracker. I would suggest you also forget the tracker from your phone's bluetooth, so that there's no chance of it coming in contact again if you come back in contact with it.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎05-04-2023 05:54

‎05-04-2023 05:54

Thank you for your helpful advice

Best Answer
0 Votes