How to change Sleep sensitivity

[MMGreene]

My Fitbit says I am asleep but restless when I am awake and watching a clock. I have spent about an hour trying to figure out how to reset the sensitivity without any luck.

Moderator edit: updated subject for clarity

[USAF-Larry]

@MMGreene, the Sleep Sensitivity setting is on the Fitbit.com Dashboard settings screen (the Settings Gear icon in the upper righthand corner of the dashboard).

[LanuzaFitbit]

A very warm welcome to the Forums @MMGreene!

I see that @USAF-Larry's great post directed you to the sleep sensitivity section, like you mentioned on the first post. If you found that post useful, be sure to accept it as a solution using the button below the post. That will help other users having the same question to find this post and get their questions answered. 

Hope to see you around the Forums! 

[Griffdawn]

There us no gear in my dashboard

[Griffdawn]

Is I mean

[USAF-Larry]

@Griffdawn, it should be in the upper righthand corner of the Fitbit.com Dashboard:

[LanuzaFitbit]

Hey @Griffdawn!

@USAF-Larry's picture does a great job on showing where the gear icon is. Additionally, you can use this list to reach the settings.

Please keep us posted on the matter.

[SunsetRunner]

I have a charge 2 that counts steps while I am asleep and I cannot find a way to change sensitivity on the latest 2019 version of the app. Pictures shown all over these forums are from 2017 so things have obviously changed since then, does anyone know how to change it on the 2019 app please?

[Lilbiddy]

Hi @SunsetRunner the confusion is caused by the fact they are not referring to the app dashboard, it's the on line one at fitbit.com.  This confused the **** out of me when I first got my fitbit. I wish they would find another term for one or the other.  Hope this helps. 

[SunsetRunner]

Thanks for that Lilbiddy, I would never have found it! Hopefully changing
the sensitivity to “Sensative”, syncing it then changing back to “Normal”
and re-syncing will sort out my Charge 2 recording steps while I am
asleep, unless off course I am actually sleep walking around our Close in
my Nick-Nacks!!! That doesn’t bear thinking about I can assure you!!
Thanks again.

Bootesey

[Lilbiddy]

I doubt you're sleepwalking, but your steps tally to arm movement. (smirk). 

Sorry I couldn't resist.

[SunsetRunner]

You say that like it's a bad thing!!

[Lilbiddy]

@SunsetRunner no bad thing, just kidding. Did your resynch sort your miscount?

I only ask as I have seen other people mention this on occasion but don't remember having seen a really satisfactory result. I have the opposite problem, my fitbit insists I'm asleep when I'm reading. My books are obviously not exciting enough. 

[SunsetRunner]

No, when I woke up this morning the step count showed 169 so resyncing with
normal and sensitive made no difference at all. Maybe I need to contact
FitBit direct, or just ignore it!!

Mike

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner. Hello @Lilbiddy.

I apologize for the delay in my response. 

@SunsetRunner Thanks for that update and sharing that changing the settings didn't help. In this case I'd like to ask you some questions:

• Do you sleep with an open window or a fan? The wind hitting them could cause the Fitbit to think that you are moving.
• Did some of your habits change recently? Are you more stressed than usual or perhaps eating more before going to sleep? These could cause you to move around more than usual during your sleep.
• Stress could also cause the same thing to happen.

Look forward to your reply.

[Lilbiddy]

Hi again @SunsetRunner sorry it didn't work. Just had a thought, if you select the steps circle to get the bar chart and the days underneath. Select a day and then expand the next chart showing the days steps. You should then be able to see when during your sleep period the steps occurred. Then you could compare to other days which might indicate if something is disrupting your sleep at a regular time.

Neighbours who work antisocial hours etc. Might be worth a look.

Cheers. 

[SunsetRunner]

Thanks for tha Lilbiddy, we don’t have any unsocial hours people in our
close, we’re all bloody ancient! I’ll take allok at your suggestion when I
get home.

[Lilbiddy]

Hi @SunsetRunner, did you get any enlightenment from your overnight step data?  I was curious as I looked at mine and I don't appear to move at all, which I must confess I find that a bit disturbing. 

[SunsetRunner]

Resetting the sensitivity made little difference, it still counts around 60
- 80 steps during the night, I may have to contact FitBit to see what they
say.

[LanuzaFitbit]

Hello @SunsetRunner and @Lilbiddy.

@SunsetRunner Thanks for sharing that the sensitivity didn't change much of the sleep tracking.

Did you get a chance to read my previous post asking about possible reasons this could be happening. On top of that I'd like to ask if there is anything that could be causing you to move more than usual during your sleep. Perhaps it is very hot, or cold, or there could be some bugs bothering you while you sleep?

Look forward to your reply.