11-19-2017
15:06
- last edited on
11-20-2017
06:45
by
RobertoME
11-19-2017
15:06
- last edited on
11-20-2017
06:45
by
RobertoME
How do I delete my old Fitbit? When I added my new one I did not replace the old one. My app keeps trying to sync to the old one which is a couple hundred miles away and won't allow me to delete while it's trying to sync.
Moderator Edit: Format
11-20-2017 06:37
11-20-2017 06:43 - edited 11-20-2017 06:44
11-20-2017 06:43 - edited 11-20-2017 06:44
Hello @Pennyg25, nice to have new faces in our Fitbit Community! To remove your old tracker is very simple. However you need to wait until the app let you know the tracker was not found or it shows an exclamation mark letting you know it was not possible to sync with your old tracker. If you try to remove your tracker while your phone is in process to sync, it won't let you. An easy shortcut here would be to turn off the Bluetooth of your phone.
Now that your app is not trying to sync, go to your Account tab.Select your tracker tile and you'll access to its settings.
In the Android app you'll see a trash can icon in the right upper corner as it mentioned @USAF-Larry
Tap here and your tracker will be removed from your account.
Hope this helps and let me know if you have other questions.
"Great things are done by a series of small things brought together.” What's Cooking?
11-20-2017 07:20
11-20-2017 07:20