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How to unlock Fitbit Versa 2 without phone as I have i have lost the phone?

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‎03-18-2023 06:01 - last edited on ‎03-22-2023 10:20 by Fitbit Moderator

‎03-18-2023 06:01 - last edited on ‎03-22-2023 10:20 by Fitbit Moderator

Please guide me how to unlock the Fitbit versa 2 as I have kept it locked with a account synced on my old lost phone! 

I tried resetting but nothing happening. Everytime this ms pops up- unlock with your phone!( The phone i have lost)

 

I tried connecting with my new handset but the screen of versa 2 is locked and i can't proceed further!

 

Please please help

 

Moderator edit: Subject for clarity.

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‎03-22-2023 10:28

‎03-22-2023 10:28

@Anuradha.mehta Welcome to the forums!

 

Thanks for reaching out about the Versa 2. When you do not have access to the phone the device was connected with, you can just log into your account in another device. As long as the Versa 2 is still connected to your account, you can follow these instructions: . 

 

I was informed though, that your inquiry has been submitted with Fitbit customer support. They will help you out with this. Have a nice day!

RodrigoM | Community Moderator, Fitbit

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‎03-22-2023 10:28

‎03-22-2023 10:28

@Anuradha.mehta Welcome to the forums!

 

Thanks for reaching out about the Versa 2. When you do not have access to the phone the device was connected with, you can just log into your account in another device. As long as the Versa 2 is still connected to your account, you can follow these instructions: . 

 

I was informed though, that your inquiry has been submitted with Fitbit customer support. They will help you out with this. Have a nice day!

RodrigoM | Community Moderator, Fitbit

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0 Votes