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Huawei P20 pro won't sync Fibit alta HR

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‎09-09-2018 00:44 - last edited on ‎09-10-2018 06:12 by Fitbit Moderator

‎09-09-2018 00:44 - last edited on ‎09-10-2018 06:12 by Fitbit Moderator

My android Huawei P20 pro phone won't sync Fibit alta HR. what should I do?

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎09-10-2018 06:25

‎09-10-2018 06:25

Welcome to the Forums @liang2fast.

 

This might be happening because the Huawei P20 Pro is not in the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

Keep in mind that while the app can work as long as the phone meets the minimum requirements, Android 4.4+ and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎09-10-2018 10:14

In response to LanuzaFitbit

‎09-10-2018 10:14

Hi all. This reply from Fitbit will most likely mean it will never get support .They replied the same about a year ago about the p10 lite  I just found out my p10 lite won't ever sync with my Versa meaning I just wasted 200,- Euros. I will go to the store tonotomo to return it.

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‎09-11-2018 09:02

In response to sibbe1e1

‎09-11-2018 09:02

Welcome to the Forums @sibbe1e1.

 

We definitely appreciate your feedback. Please know that we are always looking for the best ways to improve the overall Fitbit experience.

 

Please do know that I never said that the phone will never be supported. At this time it is not but it is possible that it can change in the future.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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