Huawei phone brand: not receiving notifications and notification banner in the app

[LiliyaFitbit]

Fitbit Update: 7/23

Hello everyone!

We are aware of an issue that is currently preventing our Huawei users to receive notifications on their watches/trackers from their mobile phones, and encountering the error message "Notification service is not running."

We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

You can confirm the steps to set up notifications and check troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Please follow this thread for updates!

[Munchkkn]

Hello, I seem to be having issues with my versa. I constantly get a red message saying that I need to restart my phone in order for noticaftions to work. I have tried everything to fix this and nothing is working. Sometimes it'll work for a day than it'll screw up again sometimes only an hour. I have a Huawei p30 pro. Running android version 10. And I have the Fitbit versa. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Munchkkn, welcome to the Community Forums!

I appreciate the details that were shared in your post. To resolve this situation, please make sure that the power management is disable for the Fitbit app. Then, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit and Huawei P30 Pro are correctly configured and also, to try some troubleshooting steps. 

Let me know if the issue persists and if you have any additional questions.

[1881leanne]

I've been getting this the past couple of months. The only option for me is to delete the app then reinstall it. I'm having to do this almost daily. I have a hauwei phone, not sure if it's that or an issue with the app. Its very frustrating 

[ParkinG92]

Good morning, 

I have followed all the above steps and I am still not receiving notifications to my versa 2. I am however receiving phone call notifications. Will someone please contact me to rectify this? I am. Using a huawei p30 pro. Thanks, Georgie

[debbypg]

Iam having issues with notifications. I literally have to uninstall the app and install again every single day to have them running. Otherwise, I get a funny message in the app saying that need to restart my Huawei.

[Tommo_N]

Another issue with my ionic is that it's stopped receiving any notifications via my phone. I used to get texts and calls but now nothing. 

Has fitbit got an issue with huawei? 

Has support and/or compatibility with/for huawei devices? 

I've been a long time user and supporter of fitbit, but my patience and loyalty is wearing thin now. 

My 'smartwatch' which used to synch my fitness data, monitor my calls and messages and help me with my fitness goals has been relegated to a 'dumbwatch' with a strap which keeps splitting and doesn't do much more than a casino watch I had over 30 years ago! 

Come on fitbit, give me an answer for a change! 

[SilviaFitbit]

@Tommo_N It's nice to see you on the Community.

Thanks for getting in touch about this. I see where you're coming from. 

The Fitbit app will work on your phone as long as you have a compatible operating system which for Android is OS 7.0 or higher. Since you mentioned that you're experiencing issues with your notifications, please try this troubleshooting. 

Looking forward to hearing back from you. 

[Tommo_N]

Hi Silvia,

Thanks for getting back to me.

I've checked all my settings and am currently running version 10.0.0.193 (C431E8R2P7 patch 01) of Android OS.

I've tried all of the options under the troubleshooting link you provided but still no joy.

I've restarted my Ionic, force stopped the app, reinstalled the app, played with all the settings but every time i get to the notifications section of the app there is a red banner message which says:

Notification service not running. A phone restart is required to re-enable notifications on your tracker.

I've lost count of how many restarts ive done but the message remains and I still cant get any notifications.

[WendyB]

Read this as there are issues with your type of phone

[acbackhouse]

I recently purchase the Huawei P30 Lite and have a Fitbit Charge 3, however receiving regular issues with sync and notifications ("Notification service not running. A phone restart is required to re-enable notifications on your tracker). 

I've followed the recommended steps of clearing the cache, uninstalling the app, restarting both my phone and Charge 3, installing the app again and for a temporary few days it works. 

I've also reset my Huawei on a number of occasions and to my dismay it still does not work. 

Eventhough the Huawei P30 Lite is listed as compatible, I still wonder why this does not work. Fitbit community/moderators, please help as I am stuck and rely heavily on my Fitbit for health, heart monitoring and sleep quality. 

Looking forward to someone's response and appreciate the help. 

[KymE]

My  huawei p20 will stop sending notifications to my versa 2 😭 i have too keep uninstalling and reseting to have it sync with notifications for a few hours (max a day) then it will stop. Its doing all the rest fine, heart rate, steps, sleep ect.. So frustrating.. Anyone please have any ideas?

Thankyou 

[Jos6568]

Having same issue 

Was working fine since purchased in June 

Suddenly stopped and getting the following :

" Notification service not running.  A phone restart is required to re-enable notifications on your tracker "

[MariamMP]

Hello Everyone

Is there a new about this issue?

thank in advance

Mariam

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

Our engineers are still working on a fix, as soon as I hear more I will update this thread. I appreciate your patience and understanding. I would like to advise that our team has recently released a new version of the Fitbit app and I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I'll be around if you have any questions. 

[Simonaa]

Hello, 

I also have a huawei p30 pro and i have trouble with notification. I can recive the call on the phone but no messages and email. Please let me know what i supposed to do. I tried the steps from the link you posted but nothing. 

[emyrob565]

Huawei P30Pro user, just bought phone and I'm gutted notification are not working.  It's really frustrating, fitbit versa lites  are not cheap and atm I'm getting the same benefits as a basic step count tracker - Its not acceptable. 

[apw2]

Why has it taken 8 months for this message to be posted? There has been a post from mid November created by Keetje exactly about the syncing problems, that topic has been going on and on about how the phone does not work with Huawei phones, yet you have only just posted this a few weeks ago?

My advice to everyone:

Want a watch that records your fitness and desire decent customer support? Try a different product. you will not get it from this company or the forum moderators.

[Melissa16294]

Has there been any update on this please? 

[LiliyaFitbit]

Hi everyone, thank you for taking the time to share your comments and experiences.

I understand that this can be very frustrating and appreciate everyone's feedback as it helps us to keep improving. While we're working on the fix, I recommend following Huawei Push notification troubleshooting steps. Thanks very much for your patience. 

Let me know if you have any questions.