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I Can not sync my charge 2 whit my samsung s4 mini

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‎12-16-2016 05:54

‎12-16-2016 05:54

The bluetooth on the Phone finds charge 2 but the app can not find it. What should I do?

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‎12-26-2016 08:32

‎12-26-2016 08:32

Thanks for stepping into the Forums @LisaAndersson! 

 

In this case I suggest that you try to turn the Bluetooth off and then on again, also restart your S4 mini. After doing that, try to sync again. It should go through.

 

In the meantime, I'd like to ask you some questions. Have you synced your Charge 2 with any other mobile device? Do you get any sort of error message when the app can't find it? If so, what does it say?

 

Look forward to continue helping you get the Fitbit to sync.

Lanuza | Community Moderator

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